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You can contact our Helpline by calling 0808 800 5000 or emailing [email protected].

Our voice Helpline is available 10am–4pm Monday to Friday. You can email [email protected] at any time for free. You have the option to remain anonymous.

If we have not yet responded to you and your concerns for the safety of a child increase, please contact the police or local Children’s Services directly. Please be assured that we'll action all contacts that our Helpline receives.

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Under 18?

Childline offers free, confidential advice and support whatever your worry, whenever you need help.

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Voice of Online Youth group: Making sure children's voices are heard

The Voice of Online Youth is a new group of young people bought together to advise politicians, regulators, parents and professionals about the best way to protect children online.


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The group of 15 young people, aged 13-16 from across the UK, was selected due to their passion for helping children to have safe and happy experiences online.

By meeting with decision makers across all nations of the UK, attending events, and engaging in workshops the group will work to make young people’s voices heard and ensure decisions about online safety are informed by children's experiences.

The Voice of Online Youth, which is supported by Vodafone, is formed of ten people from England, two from Scotland, two from Northern Ireland, and one from Wales leading to a diversity of perspectives and life experiences within the group.

The Online Safety Act

The group, which officially launched in June 2024, formed while Ofcom consults on its initial plans to regulate social media under the Online Safety Act called for by our Wild West Web campaign which made sure key decision makers heard about young people’s experiences and what they thought needed to change. The Voice of Online Youth will build on this through giving children a vital voice in the implementation of the act.

Sir Peter Wanless, NSPCC Chief Executive: “The Voice of Online Youth will offer valuable insight and a unique perspective to the NSPCC, bolstering our efforts to ensure children's online safety is prioritised.

“This group can also help shape the thinking of policymakers and regulators, who desperately need to be considering the views of those impacted by online challenges to truly understand the issues they face.

“It’s crucial Ofcom engage with young people when implementing the new online safety regulation to ensure it is effective and results in a truly safer online world which children can enjoy.”

Calls to the next Government

The NSPCC also want the next Government to ensure children and young people’s voices and experiences are meaningfully considered in the development and implementation of online safety regulation through introducing statutory mechanisms to ensure their voices are consistently heard.

Vodafone – who has been working in partnership with the NSPCC since 2023 – will be supporting the young people as they bring their experiences, ideas and learning to the discussion of safety online. Their input will help contribute to the industry’s collective objectives around online safety.

Nicki Lyons, Chief Corporate Affairs and Sustainability Officer, Vodafone UK said: “Ensuring young people are safe online is a critical issue that is rightfully gaining attention and momentum across UK society. Children are growing up in an increasingly digital world with the internet at their fingertips, so it’s vital that we listen to, and learn from, their experiences and concerns.

“The Voice of Online Youth will give these young people a voice. By making them part of the conversation, they can help inform policymakers of the issues facing them and support the development of much-needed tools and regulation.

“We’re proud and excited to be supporting the Voice of Online Youth, building on a partnership with the NSPCC that centres on ensuring all our children can navigate the digital world safely and confidently.”