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Contact the NSPCC Helpline

You can contact our Helpline by calling 0808 800 5000 or emailing [email protected].

Our voice Helpline is available 10am–4pm Monday to Friday. You can email [email protected] at any time for free. You have the option to remain anonymous.

If we have not yet responded to you and your concerns for the safety of a child increase, please contact the police or local Children’s Services directly. Please be assured that we'll action all contacts that our Helpline receives.

Find out more
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Under 18?

Childline offers free, confidential advice and support whatever your worry, whenever you need help.

0800 1111

Contact Childline
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Support available following the sentencing of Vincent Chan

Our child protection specialists are available to advise, support and take any necessary steps to ensure the right help is put in place for every child, family and individual impacted by Chan’s crimes.


"With the right support, children who have been abused, and adults who were abused in childhood, can process their experiences and begin to heal."
Kellie Ann Fitzgerald / NSPCC Assistant Director for London and South East

Contact our dedicated helpline

We have set up a dedicated helpline for anyone affected by the abuse and crimes carried out by Vincent Chan.

Call 0800 028 0828 from 8am-8pm Monday to Friday and 9am-6pm on weekends.

Email [email protected] at any time.

It's free to contact, and you don't have to tell us who you are if you don't want to.

"Chan’s terrible crimes shocked the country and will have been devastating for the children, families and communities in which he lived and worked.

The families and individuals impacted by his appalling abuse are trying to piece their lives back together, and it is vital they have access to all the help they need to do this. 

Kellie Ann Fitzgerald, NSPCC Assistant Director for London and South East

Childline is available 24/7 for anyone under the age of 19. 

Childline website

Support for professionals working with children and young people

Access resources and support to promote safe practice in early years, education and community organisations.

Support for professionals