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Contact the NSPCC Helpline

You can contact our Helpline by calling 0808 800 5000 between 10am and 4pm, Monday to Friday, or by emailing [email protected] between 11am and 4pm, seven days a week. If you send an email when the service is closed, it won't be received, and we won't know that you've tried to get in touch.

If we have not yet responded to you and your concerns for the safety of a child increase, please contact the police or local Children’s Services directly. Please be assured that we'll action all contacts that our Helpline receives.

Find out more
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Under 18?

Childline offers free, confidential advice and support whatever your worry, whenever you need help.

0800 1111

Contact Childline
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False media reports on supervision of children in changing rooms

On September 14th 2026, a number of reports appeared in the media which falsely claimed that NSPCC guidance for schools is that adults of the opposite sex should be allowed to supervise children in changing rooms. This is untrue.

We advise that adults supervising children in changing rooms are of the same sex as the children. This is clearly set out in our NSPCC Sport guidance.

Our briefing for schools reflects government guidance which is currently unclear on this issue. Our briefing does not say adults of the opposite sex should supervise children changing. The briefing is pending review following any further updates from the Equality and Human Rights Commission (EHRC) and Department for Education to ensure schools and professionals have the clarity they need to keep children safe.

The EHRC is currently consulting on updated technical guidance for England, Wales and Scotland explaining schools’ legal obligations not to discriminate against, harass or victimise pupils under the Equality Act 2010. This includes information on the provision of toilets, changing rooms and showers. The consultation closes on 30 September 2026 (EHRC, 2026).