
Contact the NSPCC Helpline
You can contact our Helpline by calling 0808 800 5000 between 10am and 4pm, Monday to Friday, or by emailing [email protected] between 11am and 4pm, seven days a week. If you send an email when the service is closed, it won't be received, and we won't know that you've tried to get in touch.
If we have not yet responded to you and your concerns for the safety of a child increase, please contact the police or local Children’s Services directly. Please be assured that we'll action all contacts that our Helpline receives.

Under 18?
Childline offers free, confidential advice and support whatever your worry, whenever you need help.
What happened in the playground
"Jaime* came up behind me, held my arms back and inappropriately touched me in the playground. A few weeks before we’d had a ‘mobile caravan’ come to the school to teach us about the NSPCC PANTS rule and about inappropriate behaviour. That’s when I learned about what sexual touching was.
So, after what happened in the playground, I went straight to a PSA (Pupil Support Assistant) to tell them, using what I’d learned in the PANTS lesson to help me explain it. They told Jaime to stand against the wall and I got taken out of my lesson while the teacher spoke to us both. They told Jaime to say sorry to me. He did, but I didn’t really accept it because he wasn’t sincere.
Then I was asked to keep on doing my regular activities straight away. I didn’t know what to do. I was so confused.
I was told by senior school staff that Jaime didn’t really mean what he did and that it was more a joke. I got really upset about that.
I thought after something so serious I’d have more support."

"I was told by senior school staff that Jaime didn’t really mean what he did and that it was ... a joke."
"Clare is naturally a very talkative girl but when we got home that evening, she wouldn’t speak. I suggested she drew what happened. At the bottom of her drawing, she had written “…my body is not my body anymore and I feel that my bubble has been popped for ever."
Angie / Clare's Mum
I didn’t want to go back to school
"When I got home that day I can’t remember how I felt. A few days later my family were heading on a pre-booked holiday and I was really struggling.
On the journey, I had déjà vu, and I would forget where I was. Mum and Dad had to remind me what was going on. I kept doing that for a while, and I didn’t know what was happening around me or where I was. I could always remember what Jamie* did to me though.
I couldn’t wear the colour I’d been wearing when it happened, and asked everyone in my house not to wear it either because it was triggering things for me. I think I got very ill. I got run down with a cold, had an infection and stopped eating, even though I usually eat a lot. I was off school for quite a while and fell behind because of it. It felt like I didn’t leave the house at all for two or three weeks.
I didn’t want to go back to school because I was so scared what he might do next."
Hard to feel safe
"When I eventually went back to school, I was afraid and would jump at loud noises. When I saw him around school for the first time, I freaked out.
I had done nothing wrong but I was the one losing out. I felt as if Jaime was given a lot of compassion, and I think he didn’t really get a punishment. All he was asked to do was to apologise, then he got to carry on normally.
It’s hard to feel safe. I was traumatised by what happened to me and how school dealt with it.I couldn’t even go outside with my mum and dad at first. Now, I can go out with a friend I feel safe with, but I still have anxiety, even when I’m just dashing out to take the bins out by myself."
"If this had happened with one of the teachers ... the whole case would have been handled differently."
"On one of my sleepless nights, I rang the NSPCC Helpline at 2am. I explained the situation to them and where we were at, and the person at the other end of the phone was brilliant. We had another phone call a few days later."
Angie / Clare's mum
