What is a cookie?
A cookie is a small file that is sent to your computer or mobile phone which contains information that allows us to recognise that you have used our website before. A cookie typically contains:
- The name of the server the cookie was sent from
- The lifetime of the cookie
- A unique identifier (usually a number)
Our website server sends the cookie and uses this number to recognise you when you return to a site or browse from page to page. Only the server that sends a cookie can read it, and therefore use, that cookie. This file is stored on your computer's (or phone's) hard drive. All websites can send a cookie to your browser if your browser settings allow it. Many websites do this to track on-line traffic flow.
Cookies can be categorised from their life span:
- Session or temporary cookies: these cookies expire when you close your browser or when the session times out
- Persistent or permanent cookies: these are usually stored on your hard disk and survive across multiple sessions but have a longer expiration date
When you visit an NSPCC website, the pages that you see, together with a cookie are downloaded to your device. This is a common practice on websites, because it allows website publishers to find out (amongst other things) whether the website has been visited before.
Use of Google Analytics
The NSPCC uses Google Analytics to analyse the use of its websites for example to help us track how many unique visitors we have to our websites and how often you may visit. We track your visit to the different pages including the sequence of the pages you view and the time spent on each page.
Google Analytics generates statistical and other information about website use by means of cookies, which are stored on your computer. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
Find out how to opt out of being tracked by Google Analytics across all websites you visit.
We may also track the website pages you may have visited immediately prior to ours to measure the effectiveness of NSPCC advertising on other websites.
If you visit our website to electronically report concerns about the safety and well- being of a child, we do track the I.P. address of the computer that is used and will share this with statutory bodies where necessary if a child is believed to be at risk of harm.
We do not use persistent cookies, although when you make an on-line donation to us the cookie used may last longer than just your visit to our website.
Use of Adobe Flash Cookies
The NSPCC uses Adobe Flash Player to deliver its video content services on ChildLine. To improve user experience, Local Shared Objects - or Flash Cookies as they are commonly known - are used to provide features such as auto-resume and for saving your preferences. Flash Cookies are stored on your pc much the same as cookies are, however it is not possible to manage them at browser level in the same way.
Statistics gathering for Flash-based games
The NSPCC uses Flash-based to gather non-personal usage information for some of our online games on ChildLine. This information is used to help us to better understand how our online games (including quizzes) are consumed. This information is not used to link you to a particular game you have played and any IP address gathered in the process is discarded when you stop playing.
How to disable Flash Cookies
The Adobe website provides comprehensive information on how to delete or disable Flash cookies either for a specific domain or for all websites - visit the Adobe website for further details. Please be aware that restricting the use of Flash Cookies may affect the features available to you for Flash based applications.
|Cookie title||Cookie name||Purpose||More information|
We use this to understand how the site is being used in order to improve the user experience.
User data is all anonymous.
|Find out more about Google's position on privacy with regard to its analytics service|
|website_session_data||ci_session||An encrypted Cookie containing a unique session id and the clients internet browser information.||Expires in 2 hours|
Use of 3rd party Cookies
Our web site contains links to other web sites. Please be aware that the NPSCC cannot be held responsible for the privacy practices of other web sites. We encourage all visitors to be aware and read the privacy statements of each and every web site that collects personally identifiable information.
We use third parties to serve adverts on our behalf across the Internet. They may also collect anonymous information about your visits to our web site. This is primarily accomplished through the use of a technology device, commonly referred to as a web beacon or an action tag, which we place on various web pages within our web site or in a HTML e-mail that allows the third party to collect anonymous information. The third party may use information about your visits to this and other web sites in order to provide adverts about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by the third party
When you visit NSPCC websites you may also notice some cookies that are not related to the NSPCC or our contractors. When you visit with content embedded from, for example YouTube, you may receive cookies from these websites. The NSPCC does not control the dissemination of these cookies.
How to control or delete Cookies
If you do not want cookies to be stored on your PC it is possible to disable this function within your browser without affecting your navigation around the site.
In Internet Explorer, click on Tools, click on Settings, click on the Privacy tab and then use the slider bar to choose the level of privacy you want.
In Firefox, click on Tools, click on Options, click on Privacy, click on the Cookies tab and choose your level of privacy.
On Google Chrome, click on the spanner icon in the top right of the browser, click on "Options", click on "Under the Bonnet" (UK) or "Under the Hood" (US), click on "Content Settings" button in the Privacy section, ensure that "Allow Local Data to be Set" is selected and choose the level of privacy you want.
For other browsers, visit allaboutcookies.org.