Santa’s Little Helper

Find all the help you need to make sure your children enjoy the magic of receiving a Letter from Santa.


Elves holding presents illustration

Placing your order

We know that Christmas is a busy time for our postal service as cards and Christmas lists are sent around the world.

Your Letters from Santa will be posted from late November onwards. They may take a little longer to arrive if you’re ordering for them to be sent outside the UK.

To make sure you receive your letters in time, order your letters online by the dates below:

  • UK - 16 December 2019
  • Europe - 4 December 2019
  • Rest of the world - 26 November 2019
  • British Forces Post Office - 26 November 2019

Two or more letters

If you’re ordering more than one letter for the same address, we’ll post them all together. The letters will arrive in a large Christmas-themed envelope, addressed to ‘The Children’.

When you order online, you can choose a different design for each letter to make them special. If you’re ordering by post, we’ll choose the design for you.


Updating your letter

You can make changes to your letters within 24 hours of placing your order. You can call our team of Santa’s Little Helpers on 0344 417 0322*. However, if you miss the 24-hour window, we’ll have to reprint and re-send the letter.

Printing at home

If you’re in a rush to get your letter, you can download and print it at any time after your receive your confirmation email.

Need more help?

We can help you. Our team of Santa’s Little Helpers are ready and waiting via email or by phone on 0344 417 0322*.

If you’ve got your order number to hand, then we’ll be able to help you even quicker.

* Calls to 03 are local call rates and count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.