Questions for Santa’s Little Helpers?

Find all the help you need in our FAQs to make sure your little ones enjoy the magic of receiving a Letter from Santa.

I’ve ordered my Letter from Santa

I want to order a Letter from Santa

I've ordered my Letter from Santa

When will my letter arrive?

All letters will be posted from late November onwards, so your letter will not arrive before December. You will receive an email to let you know when the letter(s) are on their way, it will take 5-7 working days to arrive from then. Christmas is a busy time for our postal service as cards and Christmas gifts are sent around the world, and this year, it is likely to be even busier. Order your letter early to avoid any unforeseen disruptions.

We need to have received your order by the following dates to ensure that your letters arrive in time for Christmas*:

Post (to Europe/Overseas): 30 November
Post (to the UK): 9 December
Online (to Europe/Overseas): 2 December
Online (to the UK): 14 December

If you order online from the 15th December onwards, we will do our best to get your letter(s) to you as quickly as possible, but it may not arrive before Christmas. You will be emailed a link to your letter as a PDF so you can download or print at home, just in case!

*Please note: The dates are a little early this year to give the elves the best chance to deliver in time for the big day whilst keeping safe. 

Letters being posted outside the UK will take longer to arrive.

Can I print my letter at home? 

If you’re in a rush to get your letter, you can download and print it at any time after you receive your confirmation email. You’ll need your order number (find this in your confirmation email), then just follow the instructions and link in the email.

My donation was unsuccessful, can I try and donate again?

If your donation was unsuccessful, you can simply try to donate for your letters again using this link. We’ll make sure this does not delay the letter(s) order for your little ones.

I want to order my Letter from Santa

I’m having trouble creating my letter / submitting my order online

Our elves have put a profanity filter on the website to ensure that children don't receive any malicious letters. This could affect you submitting your order.

If you're having issues with filling in any fields online or with submitting a letter, call Santa’s Little Helpers on 0344 417 0322* to place your order over the phone.

How can I order my letter?

We recommend that you order your letter online, as this is the quickest and easiest way for you to browse and choose the designs, personalise your letter, and preview how it will look before ordering.

Can I make changes to my letter after I’ve ordered it?

To make any changes please contact Santa’s Little Helpers on 0344 417 0322* within 24 hours of your order. Unfortunately, you won’t be able to make changes to your letter after this. Make sure you preview your letter and check it carefully before ordering. 

What happens if I order two or more letters?

If you’re ordering more than one letter for the same address, we’ll post them all together. The letters will arrive in one large Christmas-themed envelope, addressed to ‘The Children’.

Why should I donate for this letter?

It costs us to print and post each and every letter, so please donate what you can. All donations to Letter from Santa go towards helping the NSPCC to be there for children who need support.

Need more help?

Our team of Santa’s Little Helpers are ready and waiting. Please use our form to contact us.

Fill in our contact form here.

Fill in our form

You can also email the workshop on or phone us on 0344 4170322* (lines open between Monday to Friday: 9am – 5pm)

Please provide your order number if you have one, so our elves can help you faster.

* Calls to 03 are local call rates and count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.