Questions for Santa’s Little Helper?

Find all the help you need in our FAQs to make sure your children enjoy the magic of receiving a Letter from Santa.

I’ve ordered my Letter from Santa

I want to order a Letter from Santa

I've ordered my Letter from Santa

When will my letter arrive?

All letters will be posted from late November onwards, so your letter will not arrive before December. Christmas is a busy time for our postal service as cards and Christmas lists are sent around the world, and this year, it is likely to be even busier. Order your letter early to avoid any unforeseen disruptions due to COVID-19.  

We need to have received your order by the following dates to ensure that your letters arrive in time for Christmas*:

Online (to the UK): 14th December
Online (to Europe/Overseas): 3rd December
Post (to the UK): 9th December
Post (to Europe/Overseas): 30th November

*Please note: Due to COVID-19 the dates are a little early this year to make sure the elves can deliver in time for the big day whilst keeping safe. We can’t guarantee arrival before Christmas, but we will do our best!

Letters being posted outside the UK will take longer to arrive.

Can I print my letter at home? 

If you’re in a rush to get your letter, you can download and print it at any time after you receive your confirmation email. You’ll need your order number (find this in your confirmation email) and follow the instructions and link in the email.

I want to order my Letter from Santa

I’m having trouble creating my letter / submitting my order online

Our elves have put a profanity filter on the website to ensure that children don't receive any malicious mailings. This could affect you submitting your order.

If you're having issues with filling in any fields online or with submitting a letter, call Santa’s Little Helpers on 0344 417 0322* to place your order over the phone.

How can I order my letter?

We recommend that you order your letter online, as this is the quickest and easiest way for you to browse and choose the designs, personalise your letter, and preview how it will look before ordering.

Can I make changes to my letter after I’ve ordered it?

If you made a mistake on your letter, you might be able to make changes to your letters within 24 hours of placing your order. You can call our team of Santa’s Little Helpers on 0344 417 0322*. However, if you miss the 24-hour window, you’ll have to order another letter.

What happens if I order two or more letters?

If you’re ordering more than one letter for the same address, we’ll post them all together. The letters will arrive in one large Christmas-themed envelope, addressed to ‘The Children’.

Why should I donate for this letter?

It costs us to print and post each and every letter, so please donate what you can. All donations to Letter from Santa go towards helping the NSPCC to be there for children who need support.

Need more help?

Our team of Santa’s Little Helpers are ready and waiting via email.

Contact us at letterfromsanta@nspcc.org.uk or by phone on 0344 417 0322*.

Due to COVID-19 the opening hours of Santa’s Workshop this year are:

Monday to Friday: 9am – 5pm.

If you’ve got your order number to hand, we’ll be able to help you even more quickly.

* Calls to 03 are local call rates and count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

* Calls to 03 are local call rates and count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.