Childline Supporting children for over 30 years

Our Childline service is there to give young people a voice when no one else is listening. Whatever problems or dangers they’re facing, we’re a place for them to turn for support – any time of day or night.

Childline: here 24/7

Our trained Childline counsellors are there for young people 24 hours a day, every day of the year.

Talking to Childline can be the first step that gets a child's life back on track. And young people can get help and support with any issue they're going through, no matter how big or small.

It's thanks to you we've been able to help children when they need it most.

Supporting deaf children and young people

Childline's Deaf Zone offers a range of services and resources to young people.We're committed to being there for every child who needs us. Childline has a range of advice and resources for children who are d/Deaf or hard of hearing.

This includes a SignVideo service which allows children and young people to contact a Childline counsellor via an interpeter.

Visit Childline's Deaf Zone to find out more. 

Volunteer for Childline

Colin's story

Colin Butler has been volunteering since Childline opened in October 1986. Colin sat with a small group of volunteers wondering whether anyone was going to call.

They soon got their answer. Over 50,000 children jammed the phone lines that night, desperate for someone to talk to. Over the years we've been indebted to wonderful people like him, giving their time and energy to ensure we can be there for children.

Businesses: supporting children

Your support helps us continue our vital work with the children who need us most.

On behalf of all the children and young people we help every year, we'd like to say a huge thanks to our partner Lidl GB for committing to raise £2 million over 2 years for our Childline service to help ensure no child goes unheard.

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Esther Rantzen on 30 years of Childline

Esther Rantzen"Childline launched in 1986 and I remember that night vividly. 40 volunteers were valiantly trying to handle a staggering 50,000 calls. In an instant we could see just how essential the service was to the nation’s children. And it still is as essential as it ever was.

"Now nearly 30 years later, we still receive a million contacts a year from desperate children and young people who have nowhere else to turn. Childline literally saves lives."

Dame Esther Rantzen, Founder and President of Childline

Hear more from Esther

30 years of Childline


Main concern: sexual abuse

Childline was launched by Esther Rantzen in response to a plea from children who needed help. On its first night, a staggering 50,000 children jammed the phone lines.


Main concern: sexual abuse

Childline completed training its 150th volunteer, and Childline Midlands opened.


Main concern: physical abuse

Childline, with other organisations, successfully campaigned for the Children Act 1989 to promote the safeguarding and welfare of children.

illustration of umbrella


Main concern: physical abuse

Wet Wet Wet released 'With a Little Help from My Friends' in 1988 raising money for Childline so we could open our first base in Scotland.


Main concern: sexual abuse

Tom Jones shared his incredible voice with us, releasing his version of 'All You Need Is Love' and raising over £100,000. 


Main concern: bullying

Childline opens an international freephone service for children of those in the Armed Forces.


Main concern: bullying

Princess Diana helped Childline launch its 10th birthday appeal - raising an amazing £7 million.


Main concern: bullying

Childline Yorkshire and North East open and Childline campaigns to reach out to boys.


Main concern: bullying

Childline Northern Ireland opens and ChildLine counsels its 1 millionth child.


Main concern: bullying

Childline joins the Home Office task force on Child Protection on the internet, providing advice for industry, parents and children about how to stay safe online.


Main concern: bullying

Childline pilots email counselling for deaf and speech impaired children.


Main concern: bullying

NSPCC and Childline formally join forces to support and help more children and young people across the UK.


Main concern: bullying

Launched offering help and advice to children online for the first time. In 2014-15 the Childline website received over 3.2 million visits.


Main concern: low self-esteem and unhappiness

Zipit was launched - our first ever app. Zipit helps children and young people get flirty chat back on the right track. It's packed with killer comebacks and top tips to help people stay in control of their chat game.

There were almost 240,000 Childline counselling sessions with children and young people last year

Explanation: Childline provided 237,247 counselling sessions to children and young people in 2019/20.

The most common reasons for Childline counselling sessions in 2018/19 were mental and emotional health, family relationships and suicidal thoughts or feelings.

Explanation: Childline provided 250,281counselling sessions to children and young people in 2018/19. In 241,523 of these counselling sessions they talked about their own concerns and in 8,758 they contacted us with concerns they had for another child or young person (third party concerns). The most common concern was mental/emotional health, followed by family relationships and suicidal thoughts or feelings.