Your frequently asked questions - answered.

Before you volunteer

You should have received a confirmation email letting you know that your collection slot has been booked. We will continue to be in touch in the run up to the day with all the info you need to know. Let us know if any reasonable adjustment/support may be needed having read the duties entailed within the role.  


You’re welcome to collect with a family member or friend. We just ask them to register on the same collection via the sign up form to ensure there is space at that collection.

Your safety is of utmost importance to us. For any changes to collections in light of new restrictions and/or lockdowns in place we will be in touch with you directly. We will pair you up with another collector so you’re not collecting on your own. In the unlikely event that someone tries to take your tin or bucket please let it go.

We encourage you to wear a face covering unless exempt and follow any guidelines that may be in place.

Visit to check guidelines in your area.

The collection lead will meet you at your collection base. You will sign in and be given an NSPCC t-shirt and collectors authority card that you’ll need to add your name to before wearing. You’ll be paired up with another volunteer and given a bucket or contactless device to collect donations.

The collection lead will provide you with an NSPCC T-shirt and collectors authority card on arrival which should be worn for the duration of the collection.

An NSPCC member of staff or volunteer lead will meet you on the day of the collection and we’ll pair you up with another collection volunteer so you won’t be on your own.

If you have any questions about your collection, you can contact us at or on 0203 772 9287. You will also be given a contact number for your collection lead should you have any questions on the day of your collection.

We encourage you to bring a face covering unless exempt, hand sanitiser and a copy of the venue guidelines which we will provide you with. We also recommend bringing a drink, appropriate clothing depending on the weather and a bag to store any personal belongings. There won’t be storage space at most collections so please keep personal belongings to a minimum.

Some sites may let you collect with your dog, just check the guidelines at your collection first. We'd love to see photos of you & your furry friend collecting so don't forget to take some photos on your phone or camera. Post them on our Childhood Day Facebook page or post them using the hashtag #ChildhoodDay.

If you feel unwell on the day of the collection, have symptoms of Covid-19 or have tested positive for Covid-19 please do not attend your collection and follow the guidance below on cancelling your collection slot.

If you are unable to collect for us, whatever the reason, we completely understand. To cancel or amend your collection slot please follow these instructions:

1. Click on the ‘manage my registration’ link in your confirmation email you received when you first signed up.
2. This will bring you through to your registration, from here you can cancel your shift if needed.

To rebook on to a different collection, location or shift please complete a new registration. If you experience any issues in changing your shift please contact us at

Short notice cancellations:

If you are cancelling within 2 days of your collection please contact us directly at

If you are cancelling on the day of your collection please contact your collection lead directly (details will be provided to you in your pre collection email)

On the day

Please try to arrive 15 minutes before your collection slot is due to start, this will give you time to sign in, pick up your collection materials and meet your local collection lead.

Head to your specified collection base, your local collection lead will meet you here and make sure you have everything you need.

We would encourage you to wear a face covering unless exempt and to check guidelines in your area by visiting

Children are not allowed to take part in street collections and we ask that anyone collecting is 18 or over.

Even when wearing a face covering you can still look friendly & engaging with your eyes and by thanking members of the public who chose to donate. Your collection bucket and t-shirt will also let the public know that you’re collecting for the NSPCC

Your collection lead will be able to advise you where to stand when collecting. Stand somewhere visible but make sure you don’t block exists or obstruct people. Your collection venue might have specific requirements on where you can stand and we will share these with you before you collect.

If you need the toilet leave your bucket or contactless device with the person you’re paired with or your collection lead.

How long you collect for depends on which shift you registered for but most are between 1.5 and 2 hours.

You may have a contactless payment device or scannable QR code to take donations during the collection and the collection lead will be able to show you how to use these.

Supporters may want to know more about our work and we’ve included some examples of how our work helps children in your volunteer guide. If someone asks a question that you’re not sure about it’s fine to say that you don’t know and direct them to for further information.

If a member of the public raises concerns about a child’s welfare or discloses anything, you can ask them to contact our Helpline on 0808 800 5000 or email us at

After volunteering

Once the donations from each collection have been counted and added together, you will receive an email from us letting you know how much was raised at your collection and from Childhood Day collections nationally.

All donations received will go towards supporting the NSPCC’s mission to protect children today, prevent abuse tomorrow and transform society to make child abuse a thing of the past.

At the end of your collection please give your bucket or contactless device, collectors authority card and stickers back to the collection lead. We are happy for you to keep your NSPCC t-shirt.


Childhood Day collectors are there to raise money to help keep children safe, so please try to limit expenses where possible. For example, you don’t need to travel far to support a collection, stay local! If you can’t find one near you this year, then how about supporting Childhood Day in another way or hosting a fundraising event nearby instead? If you think you’re likely to have to spend your own money to fulfil your role as a collector, please contact to see what we’re able to reimburse.

We’d love to have you volunteer for the NSPCC again, whether that’s through collecting, taking part in a fundraising event, joining a fundraising group or volunteering for one of our services for children such as Childline. Being part of the NSPCC family can be great fun and you’ll be making a real difference to children’s lives. We’ll be in touch with you again after your collection but it you have any questions or would like to get involved in the meantime contact